Delivery Information

Experience the Floral Hall Difference: Your Premier Florist in Norwood Floral Hall in Norwood is renowned for its exceptional service and exquisite floral arrangements. We are the trusted choice for both local residents and businesses seeking stunning bouquets and thoughtful gifts. Enjoy convenient delivery options: We offer same-day delivery on orders placed before our cut-off time, ensuring your flowers arrive fresh and on time. For those planning ahead, next-day and beyond deliveries are also available. Experience the Floral Hall difference: We take pride in creating beautiful arrangements for every occasion, with a focus on quality, freshness, and exceptional customer service. Our delivery options include:

• Same-day delivery £7.95 (orders placed before 12am)
• Local delivery next/future day £5.95
• Local delivery AM/PM guaranteed £6.95 (Not available for same-day delivery)
• National UK Delivery via our preferred relay, available on certain products, the majority of these national relay products can be found here: NATIONAL DELIVERY ITEMS
• Click & Collect from the store FREE - 2 hours notice required
• We don't usually deliver on a Sunday, however for any special occasion on a Sunday like Mother's Day, price will be clearly indicated at checkout. Higher fee's may apply. But you can take full advantage of our usual delivery pricing structure by having your order a day or two early.

(You can change and add the delivery fees and timings to suit the business) Ordering:

• Shop 24/7: Browse our collections online anytime and order in just few clicks.
• Visit our shop: Come see our blooms in person at 370 Norwood Road, SE27 9AA.
• Call us: Need personalised assistance? Dial 020 8670 3200 during opening hours.

Delivery:

• Standard Local Delivery Fee: Next/Future Day £5.95 - Your order will be delivered between 9am and 6pm on the selected date. We optimise routes for a greener footprint.
• Specific time: Contact us before ordering for a specific time slot (additional fees may apply and cannot be guaranteed) or use the AM delivery service
• Sundays & Holidays: For special occasions like Mother's Day, Christmas, or Valentine's Day falling on Sundays, delivery fees will apply - checkout will show the details.

Recipient not home?

• Neighbour drop-off: If the recipient is unavailable, we might leave the flowers with a neighbour.
• Doorstep delivery: In safe locations, we may leave the gift at the doorstep, following industry practices. If we have exhausted both options, we will return the item to the workshop.
• Calling card: We'll always leave a note informing the recipient where their floral treasure awaits.
• Redelivery: Sender or recipient can contact us before 3pm if you require a redelivery attempt, please note we do our best to have the flowers sent out at our soonest convenience, in most circumstances this may be organised for next day, or the customer is welcome to collect from the store before closing times on the day. A telephone number for the recipient is key for a seamless service. 
• Pick-up at the shop: If an attempted delivery fails, the recipient is welcome to collect from the shop during opening times.

Small print:

• We prioritise timely deliveries for funerals. Redelivery time slots and specific time requests may be subject to management discretion.
• While we strive for later time frames, later than 3pm deliveries are rarely guaranteed.

Floral Hall's Flowers Delivery Policies: At Floral Hall, we strive to deliver your beautiful blooms exactly when and where you want them. To ensure a smooth delivery experience, please keep the following in mind:

• Recipient Availability: If the recipient is expected to be unavailable for an extended period (e.g., on holiday) when delivery is scheduled, please notify us beforehand. Unfortunately, we cannot replace flowers left due to recipient absence.
• Delivery Address Accuracy: Double-checking the delivery address is crucial. While our team will do their best to retrieve and redeliver misplaced orders due to incorrect addresses, a redelivery fee may apply. If retrieval is impossible, the full order value will be charged, and refunds will not be issued in these circumstances.
• Communication is Key: To avoid any delivery issues, please provide accurate recipient information and clear instructions at the time of ordering. If you have any concerns or need to update details, feel free to contact us right away. We understand that sometimes unforeseen circumstances arise. If you experience any delivery challenges

Order online anytime, visit us in store or telephone to speak to one of our team.

Locally we deliver to: West Norwood, Upper Norwood, South Norwood, Dulwich, East Dulwich, Cystal Palace, Herne Hill, Brixton, Brixton Hill, Streatham Hill, Tulse Hill, Steatham, Thornton Heath, Balham, Clapham, Camberwell, Nunhead, Sydenham, Bromley, Anerley, Penge, Beckenham, Norbury.

For all other locations please contact the shop by phone on 020 8670 3200